In our nascent days we encountered what many would consider normal operational challenges. Our response was to counter these issues with technology, Initially to ensure excellent customer service we perceived that we should open and maintain as many communication channels as possible: phone, email, text and Facebook Messenger etc; however we soon realise this was a foolhardy approach which lead to being unable to service each channel (through a lack of resources). Over time we changed our approach and streamlined our entire communication to one channel - allowing one person to communicate simultaneously with many.
This thought process continued, and we realised that this approach was not only cost effective - it also delivered outstanding levels of customer service. From here we embarked on a number of innovative projects including our prototype full Virtual Hotel concept.
We will soon be launching Hashtag AI - a fully Artificial Intelligent Concierge and Management service designed to take care of the full spectrum of our guests needs. From communicating in advance of the guests arrival, to ordering food from local restaurants brought direct to your hotel room - Hashtag AI can provide a level of service that you never knew existed - whilst making your stay seamless and tailored to the most important person: you.